No More Counter Check-in at KLIA2 for Airasia and Airasia X flights

In a statement issued on 17 May 2016, Airasia announced that counter check-in at KLIA2 will no longer be available from 18 May 2016.

Passengers taking Airasia and Airasia X flights at KLIA 2 should perform self-check-in by using one of the following ways:

1. self-service check-in kiosk at KLIA2, 
2. web-check-in through Internet 
3. mobile check-in.

For Airasia or Airasia X flights departing from KLIA2, just follow the following steps:

STEP 1: PERFORM SELF-CHECK-IN
(via web-checkin, mobile check-in or check-in kiosk at KLIA2).

• Self-check-in is opened 14 days before the flight scheduled departure time. For domestic flights, self-check-in will be closed 1 hour before the flight scheduled departure time. For international flights (AirasiaX), self-check-in will be closed 4 hours before the flight scheduled departure time. 
• Now you can also print the self bag tags for your baggage through with web-check-in. Just choose how many bags you have and print the generated bag tags. You can get reusable self bag tag sleeve from the baggage drop counter at KLIA2. Here is a video on how to print your self-bag-tag at home.

STEP 2: BAGGAGE DROP

(for passengers who have check-in baggages)

• proceeding to the baggage drop counters, for guests who have check-in baggage. For domestic flights, Baggage Drop counter are opened 2 hours before the flight scheduled departure time.  For Airasia X international flights, Baggage Drop counter are opened 3 hours before the flight scheduled departure time. Baggage Drop counter for both international and domestic flights will close 1 hour before the flight scheduled departure time.
• Document check - for Airasia flights to Australian destination, passengers are also required to proceed to Document Check Counter or Baggage Drop Counter for document check. If you have check-in baggage, you can do document check at the baggage drop counter too. Likewise, if there is no document check counter available, you can do document check at the baggage drop counter. 

STEP 3: PROCEED TO BOARDING GATE

• go through airport security check point, immigration check point (for international flight only) and proceed to the boarding gate of your flight. 

Assistance for passengers not eligible for self-check-in at KLIA2

For passengers not eligible for self-check-in such as pregnant passengers, passengers travelling with infant, passengers with special needs, passenger below 16 years old and travelling alone and passengers with a medical condition/illnesses, assistance is available at Airasia special customer service counter.

For those who still prefer to check-in at the airport, just make sure that you arrive at KLIA2 earlier and use the self-service check-in kiosk to check-in. Otherwise, just use web-check-in on airasia website or mobile check-in. For mobile check-in, you can download the Airasia mobile app from Google Play (for Android) or Apple App Store (for IOS).